Jessica Carter is a negotiator, mediator and educator in New Zealand. Within a large group of mediator professionals, she is responsible for ethics in mediation, training and development, quality assurance and ensuring that the quality of mediation practice meets the highest standards. New Zealand uses telephone mediation for a number of cases and Jessica has delivered specialised telephone mediation training and presentations in the United States, the United Kingdom, Malaysia, Australia and New Zealand.
Jessica teaches mediation and negotiation, skills and ethics, and has delivered programmes to mediators, business leaders, lawyers, students, and community groups – in New Zealand, Australia, the United States and the United Kingdom. She is a guest lecturer in negotiation, ethics and dispute resolution, and has undertaken training in extreme negotiations, responding to crisis and managing tense communications.
Jessica is a member of the American Bar Association’s Section of Dispute Resolution, the International Mediation Institute, and an accredited NMAS mediator in Australia. She is a member of the South Pacific Chapter of Mediators Beyond Borders International and has completed Phase 1, 2 and 3 training with the International Association of Hostage Negotiators. Jessica received her mediation and negotiation education at Harvard Law School in Massachusetts, and International Ombudsman Association training in Geneva. She holds a Master of Dispute Resolution from the UWS School of Law, Australia and a Master of Arts Management from Whitecliffe College of Art and Design, New Zealand